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Customer Service at Durhammoneyman | Mortgage Broker in Durham

Posted by UKmoneyman in Finance on February 12th, 2020

Customer Service at Durhammoneyman | Mortgage Broker in Durham

Customer Satisfaction

As a Mortgage Broker in Durham, we must furnish you with assistance and direction all through the mortgage procedure. Delivering master Mortgage Advice in Durham is our main thing best! Regardless of whether you are a First-Time, wanting to Move Home, looking to Remortgage, Self-Employed, interested in purchase to let mortgages or looking at the changed right to purchase plans, we can help! We love mortgages and we love helping you!

The mortgage procedure can be upsetting and confounded now and again, this is the place we come in. Taking worry off your shoulders is our speciality best. All we need you is for you to feel good and get past the procedure easily. Seeing you get entirely through the mortgage procedure and securing the arrangement that you need makes us so upbeat. As your local Mortgage Broker in Durham, we make your mortgage experienced customized which is actually how you need it. We work with you and you just, ensuring that you comprehend what is continually going on.

The client consistently starts things out. At Durhammoneyman, our clients mean such a great amount to us, we are continually waiting to get notification from you from 8 am-10 pm, 7 days per week. Our responsive help permits you to address our client care group whenever you need on the off chance that you are having any kind of mortgage-related issue. Likewise, never falter to call us as we have managed a great many complex cases previously so if there is something bothering you, we have likely previously confronted something comparable previously.
We likewise esteem our client surveys; we love hearing back from you. It fills our heart with joy when we see that somebody has adored our administration so much that they have left an audit. Our audits mean such a great amount to us! Here is a portion of our latest audits left by our clients who have esteemed our superb assistance here at Durhammoneyman, Mortgage Broker in Durham:

“We rang these guys when we had been promised a mortgage by our Bank who then changed their minds. To be honest we didn’t know whether or not we’d be able to get a mortgage but during the first call with Durhamoneyman, we felt they understood our situation much better than the Bank and we had new hope. There were lots of documents to provide at the outset, but we have now completed our remortgage and by consolidating all our debts we are paying out £250pm less than we were before. A really good, responsive service. – Daniel Pierce

“I cannot fault the service I have received from Leo, Wendy and the team. They have made a potentially stressful process very easy, offering support and guidance throughout. I would recommend this team to anyone in need of mortgage advice. Thank you” – Donna Walker

“Matt was first of all hugely understanding and quite reassuring in what I knew would prove a difficult task! Under 2 years of self-employment history, trying to gain a second family home without selling the first and possessing a buy to let which also needed remortgaging in the process!! Secondly, Matt listened to our preferences and used more of his time to look into other options having already taken his time to find us the best options and lastly, I’ve been allowed to message Matt at all hours just basically being an anxious pest! Wendy has a hugely pleasant manner and makes speaking over the telephone very easy! Leanne was a very friendly and chatty worker to deal with which made for a more relaxing approach to addressing my concerns. Also, I’d like to add that my husband at times was a little impatient and concerned we weren’t getting everything over to the mortgage underwriters fast enough but then seeing how quickly Halifax approved the mortgage once the application did go in just proved that putting all the leg work in first does work. We appreciate your very efficient and effective approach and I have recently recommended you on to a friend who also has a partnership with a variety of employments! Good Luck!! Thank you and kind regards, Sandra– Sandra Robson

Seeing these audits truly makes us feel glad about our administration. Individuals go to a Mortgage Broker in Durham for advice when they are struggling with their mortgage. We at that point assist them with the outing and get them through this procedure. It feels extraordinary seeing that we have helped such huge numbers of individuals who required a Mortgage Broker in Durham to get them past their mortgage issues.

Durhammoneyman deal with you from beginning to end, we intend to convey the best help we can to each client. On the off chance that you are looking for master Mortgage Advice in Durham, you ought to connect mind us and address one of our Mortgage Advisors in Durham. Keeping it nearby is the means by which we like to get things done. Providing you with amazing Mortgage Advice in Durham and recommending you with the best mortgage bargain that is most appropriate to your own circumstance.


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